Troubleshooting & FAQ

Purchase, activation, and login

I paid but do not see a service

Sign in with the Discord account used during activation, verify the order email, and refresh Connect Your League/Dynasty. Do not purchase again until support confirms the first order cannot be activated.

My Discord server is not listed

Use a Discord account that owns the server or has Administrator, install the bot, complete authorization, return to NeonSportz, and select Refresh. See Installation and Permissions.

NeonSportz shows the wrong Discord account

Sign out of NeonSportz and Discord, switch to the intended account, and authorize again. Memberships belong to Discord ID and do not move automatically.

How do I renew without losing data?

Renew the existing service card instead of creating another service. See Purchase, Activation, and Renewal.

Membership and permissions

I joined Discord but cannot access the league

Discord membership and NeonSportz membership are separate. Submit a Join request and wait for approval/team assignment.

I was approved but have no team

Ask a commissioner to open Administration → Members and assign you.

Why is Administration missing?

The commissioner must grant Edit League/Admin or Edit Dynasty/Admin in NeonSportz. Discord Administrator alone is not enough.

Why can I not create or vote on trades?

Create, Vote, Force, and Edit League are separate permission bits. The trade’s visibility, agreement, locked-vote, own-trade, and limit settings also apply.

Madden imports

What order should I import?

League Info first, then teams/standings, schedules, rosters, free agents, and statistics. See Setup and Imports.

Weekly statistics is disabled in the Companion App

The app may not expose the week until the franchise is in the correct stage or games have synced. Refresh the app and verify the exact franchise. NeonSportz cannot enable an upstream Companion button.

EXPORT FAILED

Recopy the Export URL, confirm abbreviation/console/franchise, export League Info first, and retry one export on a stable connection. Watch troubleshooting.

Import button is in cooldown

Wait for the displayed countdown and verify the previous request. Do not switch methods to bypass it.

All Stats is waiting

It is a serialized queue. Refresh Import Queue, wait for the active jobs, and do not submit duplicates.

Rosters/contracts/injuries are stale

Import the affected roster. Statistics imports do not own those fields.

A game/stat line is missing

Confirm schedule, completed status, season/stage/week filters, and the correct weekly stats import.

Team games played is too high

Scheduled games can have placeholder team-stat rows, but aggregates should count completed games only. Report the league, filters, and sample team/game if it persists.

Games, stats, and history

Why is Player or Advanced tab missing?

The game must be completed and the relevant data must have been imported. EA may omit advanced fields.

Why is a user Madden game missing?

The game must be completed, not simulated, and both teams must have assigned members. Historical games are not always reconstructed later.

Why do career totals not match Madden?

Career totals cover seasons imported into NeonSportz. Older unimported history is unavailable.

Why is a rate-stat leader strange?

Enable Qualified Players Only and review attempts/games. Tiny samples can lead unqualified rates.

Why are standings wrong?

Import standings/League Info and verify every missing game result. CFB standings require manually completed game records.

Trades

Trade is stuck pending

Check required team agreements, approval/denial thresholds, voter permissions, and private visibility.

Approved trade did not move players

NeonSportz approves the request only. Complete the trade in Madden, then import both rosters and free agents.

Trade value looks wrong

Review current roster/contract data and every relevant value table, formula weight, ability value, and future-pick multiplier.

Auto-approval behaved unexpectedly

Review maximum per side, value difference, asset count, round range, attribute ceilings, and excluded positions. Every configured safeguard must pass.

Discord

No one can use slash commands

Open Discord Server Settings → Integrations → NeonSportz, allow the intended roles/channels, and grant Use Application Commands.

Bot does not post notifications

Confirm the event occurred, run the later import that detects it, select/test the exact channel, verify bot permissions, and inspect Discord Errors Channel.

Bot was kicked

Use Connect Your League/Dynasty to invite it again, refresh, then retest.

Game channels/threads were not created

Verify schedule, week, assignments, bot/user Manage Channels or Manage Threads, and existing partially created spaces.

Member missing from private matchup

The same Discord account must be approved and assigned to a participating team. Confirm Discord permission hierarchy.

Command cannot find the service

Run it in the connected server and supply the abbreviation option.

CFB

Where is the CFB import?

There is none. Commissioners manually manage conferences, teams, games, and results.

CFB standings are wrong

Inspect each expected game for correct teams, score, season/week, and completed status.

Open teams are wrong

Correct team assignments under Members.

CFB Discord game spaces use wrong matchups

Correct the manually entered games first, then recreate or adjust the spaces.

Content, exports, and customization

News formatting changed

Unsafe/unsupported rich text is sanitized. Use the editor, preview, and simpler formatting.

Image upload fails

Use a supported web format under 2 MB and recommended dimensions, then upload one at a time.

CSV is empty

Verify source pages/imports and select the correct season/data options before exporting.

Mobile table is hard to read

Scroll horizontally, rotate the device, or use desktop for wide admin/stat tables.

Destructive actions

Can a reset be undone?

There is no user-facing undo. Stop and contact support immediately; recovery is not guaranteed.

Should I reset to fix stale data?

Usually no. Identify the owning data set and run the smallest import or manual correction first.

What happens if I delete my account?

It removes the account and can remove memberships/access to purchased services. Contact support before deleting an account that owns a paid service.

Get more help

Send the abbreviation, exact page/command, error text, time/timezone, platform, and reproduction steps to the support server or admin@neonsportz.com. Never send passwords or tokens.